Customer Service Crew - Kae Kopi Surabaya (Hospitality & Tourism)

Join Kae Kopi Surabaya as a Customer Service Crew and become part of a dynamic team dedicated to delivering exceptional hospitality experiences. This role offers a unique opportunity to grow your career in the thriving hospitality and tourism industry in Surabaya. As a Customer Service Crew, you will be the first point of contact for our valued customers, ensuring they have a memorable and enjoyable experience at our beloved coffee shop. Daily, you'll interact with customers, handle inquiries, and resolve any issues that may arise, all while maintaining the high standards of service that Kae Kopi Surabaya is known for.

Kae Kopi Surabaya is a beloved local establishment, known for its rich history and commitment to quality. As a Customer Service Crew, you'll play a crucial role in upholding our reputation for excellent service. This is your chance to be part of a team that values hard work, dedication, and a passion for hospitality. With opportunities for growth and development, you'll have the chance to advance your career and make a significant impact in the local tourism scene.

📋 Tanggung Jawab Pekerjaan

• Greet and assist customers with a warm and friendly demeanor.
• Handle customer inquiries and complaints professionally and efficiently.
• Process orders accurately and promptly.
• Maintain a clean and organized workspace.
• Follow and uphold company policies and procedures.
• Collaborate with the team to ensure a seamless customer experience.
• Provide excellent customer service through various communication channels, including in-person, phone, and email.
• Participate in team meetings and training sessions to continuously improve service standards.

🎓 Kualifikasi & Syarat

• Minimum of 1 year of experience in customer service or related roles.
• Excellent communication and interpersonal skills.
• Ability to work well under pressure and manage multiple tasks simultaneously.
• Familiarity with basic computer software and point-of-sale (POS) systems.
• Strong problem-solving and decision-making skills.
• Ability to work flexible hours, including weekends and holidays.
• High school diploma or equivalent.
• Fluency in both English and Indonesian languages is a plus.

🛠️ Keahlian

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