Guest Relations Officer (Restaurant) - Elevate Guest Experience in Jakarta

Join Makanan Minuman Pusat as a Guest Relations Officer (Restaurant) and become the face of exceptional hospitality in Jakarta! In this dynamic role, you will serve as the bridge between our esteemed guests and our restaurant, ensuring every interaction reflects our commitment to outstanding service. As part of our team, you'll be responsible for creating memorable dining experiences that leave guests eager to return. This is your chance to make a lasting impression in Jakarta's vibrant culinary scene.

At Makanan Minuman Pusat, we pride ourselves on delivering unparalleled guest experiences. Our restaurants are known for their warm ambiance, diverse menus, and attentive service. As a Guest Relations Officer, you'll be at the heart of this experience, greeting guests with a smile, addressing their needs promptly, and ensuring every visit is seamless and enjoyable. You'll work closely with our kitchen staff, servers, and management to maintain high standards of hospitality.

📋 Tanggung Jawab Pekerjaan

• Greet guests warmly and provide exceptional service at the entrance and throughout the restaurant
• Address guest inquiries, complaints, and special requests professionally and efficiently
• Ensure the cleanliness and organization of the restaurant, including tables, chairs, and common areas
• Assist with inventory management and restocking of supplies as needed
• Collaborate with kitchen staff to ensure timely and accurate food delivery
• Promote our menu items and specials to enhance guest satisfaction
• Handle cash transactions and manage the till accurately
• Uphold company policies and procedures, ensuring a safe and comfortable dining environment

🎓 Kualifikasi & Syarat

• Minimum of 1 year of experience in hospitality, customer service, or a related field
• Excellent communication and interpersonal skills, with the ability to interact professionally with diverse guests
• Strong organizational skills and attention to detail, with the ability to multitask in a fast-paced environment
• Familiarity with basic restaurant operations and POS systems, such as QuickBooks or similar software
• Ability to work well under pressure and meet tight deadlines
• Friendly and approachable demeanor, with a passion for delivering outstanding guest experiences
• High school diploma or equivalent; relevant certifications in hospitality or customer service are a plus
• Fluency in Indonesian and English is preferred

🛠️ Keahlian

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